What we collect
Your name, email, phone number, delivery addresses and order history. If you create an account we also keep your saved recipients and their occasion dates.
We never see or store card numbers. Card payments are handled on our payment provider's own page.
Why we collect it
To make and deliver your flowers, to tell you where the order is, and to handle a problem if there is one. Marketing emails only if you asked for them.
We do not sell your details to anybody.
Cookies
The cookies that keep your basket and your sign-in working cannot be switched off — the site does not function without them. Analytics cookies are optional and do not load until you accept them.
How long we keep it
Order records for seven years, because Malaysian tax law requires it. Everything else is removed within 30 days of you asking us to close your account.
Your rights
Ask us for a copy of what we hold, ask us to correct it, or ask us to delete it. Write to us and we will do it within 30 days, at no charge.